Solved Issues
Financial sector
The purpose of installing an electronic queue system in financial institutions is to create a comfortable service environment, improve service quality and customer loyalty, and optimize service technologies.
The system creates a pleasant atmosphere in the service office, reduces stress, and allows customers to calmly familiarize themselves with advertising and informational materials both on the electronic queue display and in printed form on special stands.
SmartPanel helps solve a number of tasks related to informing customers: displaying targeted media content for the organization, notifying visitors about important events using a scrolling ticker, and displaying widgets with current exchange rates, weather, and traffic conditions. A convenient centralized administration interface allows you to manage both the broadcast content and the software installed on the devices, as well as to monitor the operation of the devices in real time.
InfoSpot is a product that allows you to create an interactive catalog of your company’s services and receive feedback from customers. Our solution allows you to eliminate the need to print advertising brochures, free up space in customer offices, and collect analytics on the products and offers that are most interesting to customers. InfoSpot is a multi-platform solution that can be installed on both information kiosks and tablets running Android OS. InfoSpot can be placed in waiting areas or next to service windows, becoming a valuable customer service tool.
AsQ allows you to create and conduct interactive surveys and receive statistical and analytical reports in the system’s web interface. Solutions based on Qsolt AsQ will help you get feedback from customers about their interest in banking products, find out their level of satisfaction with the quality of service, the location of offices, and their design. Thus, a solution based on AsQ will help you gain additional competitive advantages in the market through greater awareness and flexibility of the company.
Government Sector
Order management systems are primarily designed to enhance the efficiency and quality of service delivery and organize tasks and operations in educational institutions. The use of the CMS helps simplify and speed up government administration in the eyes of clients due to the creation of a user-friendly interface.
SmartPanel helps solve a range of tasks related to information about customers: displaying the target media content of the organization, notifying customers with the help of additional messages about important events, showing views with information about the arrival and situation on the roads. A convenient interface centrally administrated allows managing content as a translation, as well as program objects installed on devices, increasing operational monitoring of device performance.
InfoSpot – this product allows you to create an interactive catalog of services for organizing, gaining real feedback from customers at government service centers. Our solution enables you to receive printed informational materials and distribute feedback forms from visitors, record analytics of the most frequently visited services, provide distance consultations with video conferencing support. InfoSpot – a multiplatform solution allows you to install it both on information kiosks and on Android OS tablets. InfoSpot can also operate in offline mode and work with service activation keys, control billing based on the number of visitors. Additional options, thanks to the video conferencing support module, can be extended.
AsQ allows creating and conducting interactive surveys, obtaining statistical and analytical data in web-interface systems. Solutions based on Qsolt AsQ help to get real feedback from visitors about their satisfaction with technical or public government services, identify the level of service quality. Such an option, based on the AsQ core, allows getting a polling card of visitor satisfaction after the visit, with the possibility of normative tracking of trips.
Medical Institutions
Creating a customer-oriented environment in medical institutions with the help of an electronic queue system saves patients from having to spend long periods of time in clinics or hospitals waiting to be seen, which has a positive effect on their condition and also reduces the spread of infections by reducing the amount of time patients spend in contact with each other. For this industry, it will be important to have the option of remote registration via the Internet, as this will eliminate queues at the reception desk, reduce the cost of support staff, and allow patients to plan their time spent visiting the doctor more efficiently by giving them the opportunity to arrive at the clinic just before the time specified during registration.
Informing visitors about the services offered by the medical center/hospital/clinic. Information about the dangers of viral diseases and other socially significant information.
InfoSpot is a product that allows you to create an interactive catalog of an organization’s services and receive feedback from the public at healthcare centers. Our solution eliminates the need to print informational materials and set up information stands, allows you to collect analytics on the most popular services, and provides remote consultations via video conferencing. InfoSpot is a multi-platform solution that can be installed on information kiosks and tablets running Android OS. InfoSpot can be placed in waiting areas, reception areas, or doctors’ offices.
AsQ allows you to create and conduct interactive surveys, receive statistical and analytical reports in the system’s web interface. Solutions based on Qsolt AsQ will help you get feedback from visitors about their interest in certain medical services and find out their level of satisfaction with the quality of service. Thus, a solution based on AsQ will help you get a complete picture of visitor satisfaction and their compliance with regulatory requirements.
Service companies
The order management system helps increase the quality of service center clients and is a vital component of the loyalty program. When using the system, service centers gain the ability to view detailed time analysis, focused on client service, order urgency and conducted training sessions. The dashboard on the service accounts allows the client to plan their time, and the in-service center records provide the opportunity to analyze timing in real-time, focusing on order execution zones, highlighting the actual completion for the service engineers. An intuitive interface of the centralized administration allows managing both the content transmitted and program configurations, installed on the infrastructure, increasing operational monitoring tools, which is especially important for autoservers.
SmartPanel helps solve order issues linked with client information: displaying yellow media content organization, notifying visitors with help of the two existing story blocks about the main events, showing videos with current courses in the hallways and situation on the floors. A comfortable interface of the centrally managed administration provides management of transferred content as well as program settings installed on the infrastructure, enhancing operational monitoring tools that facilitate work efficiency.
Retail Trade
The use of POS systems for stores is relevant when using self-service checkouts, at points of delivery for goods ordered online, when shipping goods directly from the warehouse, and at points of inspection for household appliances and electronics.
SmartPanel will help make the waiting area more comfortable and convey information to customers about new products, exchange rates, weather forecasts, or any other information of the customer’s choice.
Energy Companies
The goal of the electric power system control system in energy companies is to create a comfortable service environment, improve service quality, optimize the technology of providing services in cooperation with control authorities. The system allows displaying the client’s order submission form in normal mode for no more than 30 minutes, creating a genuine atmosphere in the service environment, reducing stress, giving the operator the ability to immediately consult with reference and informational materials on the main information table of the electric power system.
Smart Panel helps solve the tasks of orders related to client information: displaying a client’s service organization media center, notifying operators with the help of two-way notifications about urgent issues. A convenient interface of the centralized administration enables managing the content being transmitted, as well as the program settings adapted to the operating conditions, allowing operational monitoring of system performance.
InfoSpot – this is a product that allows creating an interactive catalog of services and company servers, enabling direct communication with customers. Our solution lets you display catalogs made from sets of ready-made blocks and facilitates meetings in client offices, providing analytics to better understand internet audiences for product buyers and suppliers. InfoSpot is a multiplatform solution that allows you to deploy it as information kiosks as well as on devices running Android OS. InfoSpot can be scaled as a zoning tool and network with a single management console, able to track the attendance of visitors.
AsQ allows creating and conducting interactive surveys, obtaining statistical and analytical data in a web interface system. Solutions based on Qsolt AsQ help obtain direct feedback from clients regarding their satisfaction with bank products, knowledge of service quality, and the conditions of service and their compliance. Such feedback based on AsQ helps to get additional concurrent suggestions for improving the quality of information and company services.
Logistics Centers
The transport control system creates a single information environment, hereinafter referred to as the company interface with clients at all levels and offers to automate the processes of route planning and logistics for logistics and cargo centers, as well as for warehouse complexes. The ordering control is closely connected with the dispatcher’s computer, and the water supply information is connected with the sms notifications on the phone number specified during registration in the order system. Sms information is sent from the purchasing information tables.
SmartPanel helps solve the ряд tasks related to client information: showing the desired media content of the organization, notifying subscribers with the help of two-way message exchanges about known events, showing videos with the current course of flights, weather and situation forecasts for the roads. The convenient interface of the central administration allows you to manage content as translated, as well as program equipment settings installed at stations, ensuring the smooth operation of the monitoring workstations.
Real Estate Management
Queue at the pass office/Automation of the pass system
Service for broadcasting tenants’ advertising content. Convenient system for informing visitors and tenants.
Directory of tenant organizations/services. Office space rental. Interactive map of the business center.
University
The use of SUO during entrance examinations will optimize the application acceptance process, distribution among admissions committee staff, etc.
Student and pre-teaching staff information system
Directory of tenant organizations/services. Office space rental. Interactive map of the business center.
Telecom
Similar to banks and insurance companies, there is a need to streamline the flow of customers in offices or branches, optimize the workload of specialists, and reduce office maintenance costs.
SmartPanel helps solve a number of tasks related to informing customers: displaying targeted media content for the organization, notifying visitors about important events using a scrolling ticker, and displaying widgets with current exchange rates, weather, and traffic conditions. A convenient centralized administration interface allows you to manage both the broadcast content and the software installed on the devices, as well as to monitor the operation of the devices in real time.
An additional opportunity to promote services will be the placement of an information kiosk in the waiting area, which will allow visitors to learn more about new or current offers. Purchase a product or make an appointment with a specialist.
Insurance Companies
There is a constant flow of customers in the claims settlement department. Before calling a customer, it is necessary to prepare a package of documents so that the customer can review and sign them when they approach the specialist’s desk. The rest of the time, the customer waits in a comfortable waiting area.
SmartPanel helps solve a number of tasks related to informing customers: displaying targeted media content for the organization, notifying visitors about important events using a scrolling ticker, and displaying widgets with current exchange rates, weather, and traffic conditions. A convenient centralized administration interface allows you to manage both the broadcast content and the software installed on the devices, as well as to monitor the operation of the devices in real time.
An additional opportunity to promote services will be the placement of an information kiosk in the waiting area, which will allow visitors to learn more about new or current offers. Purchase a product or make an appointment with a specialist.
Housing and Utilities Enterprises
The use of electronic queuing systems in offices is regulated by regulatory requirements. First and foremost, SUO helps to assess the workload and efficiency of specialists, as well as the quality of customer service.
Transport (airlines)
Organizing visitor flow at airline offices – ticket sales/exchanges/refunds, handling various situations.
SmartPanel helps solve a number of tasks related to informing customers: displaying targeted media content for the organization, notifying visitors about important events using a scrolling ticker, and displaying widgets with current exchange rates, weather, and traffic conditions. A convenient centralized administration interface allows you to manage both the broadcast content and the software installed on the devices, as well as to monitor the operation of the devices in real time.
Interactive catalog of attractions, restaurants, and entertainment venues. Advertising space for relevant organizations. Taxi, tour, excursion, and other entertainment event booking.
Hotels
Organization of an electronic queue for the check-in of large groups of tourists/guests.
SmartPanel helps solve a number of tasks related to informing customers: displaying targeted media content for the organization, notifying visitors about important events using a scrolling ticker, and displaying widgets with current exchange rates, weather, and traffic conditions. A convenient centralized administration interface allows you to manage both the broadcast content and the software installed on the devices, as well as to monitor the operation of the devices in real time.
Interactive catalog of attractions, restaurants, and entertainment venues. Advertising space for relevant organizations. Taxi, tour, excursion, and other entertainment event booking.
Public Catering
Service in catering establishments, cafes, and canteens that offer takeaway orders.
SmartPanel helps solve a number of tasks related to informing customers: displaying targeted media content for the organization, notifying visitors about important events using a scrolling ticker, and displaying widgets with current exchange rates, weather, and traffic conditions. A convenient centralized administration interface allows you to manage both the broadcast content and the software installed on the devices, as well as to monitor the operation of the devices in real time.
Interactive menu.